Refund & Returns Policy

(Effective Date: October 4, 2025)

Eligibility for Returns

We accept returns within 30 days of delivery under the following conditions:

• Item must be unused and in original packaging.

• Receipt or proof of purchase is required.

• Some products cannot be returned (e.g., opened software, personalized items, hygiene-sensitive accessories like harmonica mouthpieces or reeds).

Refunds Process

• Once we receive your return, we inspect it and notify you of approval/rejection.

• Approved refunds will be processed within 7–10 business days.

• Refunds are issued to the original payment method.

Exchanges

• We replace defective or damaged items at no extra cost.

• For size/style exchanges (e.g., guitar straps), shipping costs may apply.

Non-Refundable Items

• Gift cards

• Sale items (final sale)

• Downloadable digital music or sheet files

Shipping Costs for Returns

• Customers are responsible for return shipping unless the item is defective or wrong.

• If we provide a prepaid return label, the shipping cost may be deducted from your refund.

Contact for Returns

To start a return, email support@TrebleTone.com with your order number and photos (if applicable).